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Residency Helpline Volunteering

There are several ways to volunteer on Age in Spain's Residency Helpline.

We have many remote volunteering opportunities available, these can be done from anywhere in Spain, or even abroad, provided you have a good internet connection and the right equipment:

  • Answering incoming telephone calls

  • One-to-one support over the telephone to individuals who need help to complete their Spanish residency applications 

  • Answering incoming email queries

  • Content creation (writing and editing)

  • Social media management

  • Video production and editing

  • Graphic design

The roles.

Now that the UK has officially left the EU and the transition period is drawing to a close many British people living in Spain are still unsure about how to apply for residency. Many of them will still need information and support to be able complete their residency applications in order to continue living in Spain with their full rights as residents.   

 

Age in Spain, with support from the British Government’s Foreign and Commonwealth Office has set up a Residency Helpline aimed at British people that live in Spain. The Residency Helpline will provide accurate & accessible information, practical assistance and extra one to one support to people who can’t complete their application unaided. This support will help British people to complete and submit their own residency applications.

 

The Helpline is run by trained volunteers, working virtually from their own homes with the support of a professional volunteer coordinator, to provide information and support to callers. The Helpline volunteers provide a personalised service, giving the extra time and patience that is required for such a process. 

Introduction.

With the support of our team and resources, you will be helping British to access the right information and to apply for their Spanish residency status.

 

We have remote volunteering opportunities available, these can be done from anywhere in Spain, or even abroad, provided you have a good internet connection and the right equipment:

 

There are several different roles available working directly with the Helpline or supporting the Helpline in other ways. 

 

Helpline Roles

  • Answering incoming telephone calls

  • One-to-one support over the telephone to individuals who need help to complete their Spanish residency applications 

  • Answering incoming email queries

 

Media Roles

  • Content creation (writing and editing)

  • Social media management

  • Video production and editing

  • Graphic design

Summary.

The Helpline is supported by a website with accessible information to guide people through the residency process. When we receive a Helpline call it is because the online information alone may not be enough or some people will have other problems which prevent them from completing the residency application such as language barriers, isolation, lack of confidence, lack of capacity, lack of access to technology, health issues, mobility issues, financial issues or responsibilities of being a carer. For these people the service may provide home visits to assess their situation so that we can find the services and support that will help resolve their problems. 

 

Volunteers working in the Helpline Roles may be required to: 

  • provide support and information, 

  • guide callers through the residency process, 

  • record basic information about callers and their enquiries and 

  • provide feedback to the Regional Coordinator. 

 

Volunteers working in the Media Roles may be required to:

  • create and/or edit content 

  • pitch ideas for social media content

  • help to manage the charities social media channels

  • create and/or edit videos, graphics and other digital media (depending upon your skills)

  • Work alongside the Residency Helpline Assistant and Digital Services Consultant

What's involved.

Age in Spain will provide an initial induction and comprehensive online and face to face training to equip them for their role. 

 

You will be supported by a Regional Volunteer Coordinator and work as a part of a friendly team of volunteers. 

Support and training.

The roles are flexible so whatever time you can commit is valuable. 

 

For the Residency Helpline volunteer we prefer if you can commit to at least 1 regular shift morning or afternoon shift each week. Each shift will last up to 2 - 4 hours with regular breaks and will not be required weekend work. 

 

The Residency Helpline will run until March 2021, possibly longer. We are looking for volunteers who can commit to a minimum of 3 months and up to 1 year. 

 

Volunteers will need to be available for an online live training at a date to be announced in June. 

Time commitment.

Due to current movement restrictions, the work for this project will be conducted from the volunteers’ home using their own mobile/computer.The work requires a good internet connection. Volunteers answering calls will be provided with a professional  headset to ensure good call quality. 

 

Out of pocket expenses such as travel costs (in the event that we can arrange occasional face to face meetings for the Helpline team members, or home visits to callers who need extra support) that are agreed by the Regional Co-ordinator, will be reimbursed. 

Expenses.

Due to current movement restrictions, the work for this project will be conducted from the volunteers’ home using their own mobile/computer.The work requires a good internet connection. Volunteers answering calls will be provided with a professional  headset to ensure good call quality. 

 

Out of pocket expenses such as travel costs (in the event that we can arrange occasional face to face meetings for the Helpline team members, or home visits to callers who need extra support) that are agreed by the Regional Co-ordinator, will be reimbursed. 

Location.

Essential

  • Regular access to a telephone/computer with good internet connection

  • Fluent in spoken and written English 

  • Good people/interpersonal skills

  • Articulate with good verbal communication skills

  • The ability to explain information clearly, correctly and concisely

  • Good listening skills

  • Good writing and information processing skills

  • Good phone manner

 

  • Ability to work alone without direct supervision

  • Ability to relate to others, build rapport and empathise

  • Able to interpret service users needs

  • Ability to balance supportive approach with professional information providing

  • Ability to work with distressed/emotionally vulnerable service users without becoming personally involved

  • Commitment to equality and diversity principles

  • Be open to regular evaluation and feedback

 

Desirable

  • Experience of expatriate life in Spain

  • Experience working with or supporting older and vulnerable people

  • Experience in Customer Service role(s)

  • Experience in content creation, Social media management, Video production and editing or Graphic design (For appropriate roles)

  • Tech Savvy (i.e. able to operate cloud based software packages to log tasks and communicate with colleagues)

Your skills and experience.

Ready to apply?

The online application form for Residency Helpline volunteering is accessible via the button below.

Ready to apply?

The online application form for Residency Helpline volunteering is accessible via the button below.

Email

info@ageinspain.org (for general enquiries)

residency@ageinspain.org (for Spanish residency enquiries)

Phone

+34 932 20 97 41 - Residency Helpline

+34 971 93 40 85 - General enquires

Freephone:: 900 015 298

(from Spanish landlines)

Registered charity number: 597017

CIF G57704363

Correspondence address

C/Can Maçanet 
3 Bajos Izquierda

Palma de Mallorca

07003 Spain

© 2020 Age in Spain. All rights reserved.