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Residency Helpline Media Assistant

Now that the UK has officially left the EU and the transition period is drawing to a close many British people living in Spain are still unsure about how to apply for residency. Many need information and support to be able complete their residency applications so they can continue to live in Spain with their full rights as residents.   

 

Age in Spain, with support from the British Government’s Foreign and Commonwealth Office has set up a Residency Helpline specifically aimed at British people who  live in, or are planning to move to Spain. The Helpline provides accessible information and  practical assistance for all by email and telephone, plus extra one to one support through home visits for people in Catalonia and the Balearic Islands who cannot complete their application without this extra help. 

 

This is especially important for more vulnerable people, who might be older and without family support, who face barriers such as mobility, access to a computer, language or isolation.

 

The Residency Helpline is run by trained volunteers, called Residency Helpline Assistants, who virtually provide information and support to callers, with the support of professional volunteer coordinators. The Residency Helpline Assistants provide a personalised service, giving the extra time and patience that is required for such a process.  

 

The Helpline is supported by a website with accessible information, such as FAQs and blog posts to guide people through the residency process. Alongside this we also use Age in Spain’s social media and other online tools to help promote the Helpline, the other Age in Spain services and the organisation as a whole. 

Introduction.

With the support from the Residency Project Assistant and Digital Services Consultant you will help us to implement our Social Media Strategy. 

 

The role is very flexible and can be shaped and crafted depending on your experience, knowledge and interests. If you have specific knowledge in social media or other forms of media please let us know so that we can adapt the role to your strengths. We have some more specific general tasks that are outlined below. 

 

Due to current restrictions, this role is a remote opportunity that can be done from anywhere in Spain, or even abroad, provided you have a good internet connection and computer. 

 

Residency Project Media Assistants may be required to:

  • create and/or edit content,

  • pitch ideas for social media content,

  • help to manage the charities social media channels,

  • create and/or edit videos, graphics and other digital media (depending on your skills and knowledge)

  • help with on the ground promotion - distributing posters & supporting events,

  • find new ways to promote residency project and the organisation,

  • support the use social media advertising tools

What's involved.

Training and support will be provided virtually. This may change after September 2020, in which case some training and support may be provided in person. 

 

Age in Spain will provide an initial induction including comprehensive online and face to face training to equip volunteers for their role. 

 

You will be supported by a Regional Coordinator and work as a part of a friendly team of volunteers. You will receive on-going on the job training whilst volunteering.

Support and training.

Training and support will be provided virtually. This may change after September 2020, in which case some training and support may be provided in person. 

 

Age in Spain will provide an initial induction including comprehensive online and face to face training to equip volunteers for their role. 

 

You will be supported by the Residency Project Assistant and Regional Coordinators and  you will work as a part of a friendly team. You will receive on-going on the job training whilst volunteering.

Time commitment.

Due to current movement restrictions, the work for this project will be conducted from the volunteers’ home using their own computer. The work requires a good internet connection. 

 

Out of pocket expenses, such as travel costs, postage etc., that are agreed by the Regional Coordinator, will be reimbursed.

Expenses.

Essential

  • Regular access to a telephone/computer with good internet connection

  • Fluent in spoken and written English 

  • Good people/interpersonal skills

  • Articulate with good verbal communication skills

  • The ability to explain information clearly, correctly and concisely

  • Good listening skills

  • Good writing and information processing skills

  • Experience working in Social Media, Marketing, Video Production, Graphic Design or an associated field. 

  • Knowledge of how to use the major social media platforms. Facebook, Twitter, Instragam

  • Tech savvy (i.e. able to operate cloud based software packages to log tasks and communicate with colleagues)

  • Ability to work alone without direct supervision

  • Ability to relate to others, build rapport and empathise

  • Commitment to equality and diversity principles

  • Be open to regular evaluation and feedback

 

Desirable experience

  • expatriate life in Spain

  • working with or supporting older and vulnerable people

  • working with Facebook Ads

  • working with Facebook Live Events

  • working with Google AdWords

  • engaging users on Twitter

Your skills and experience.

Get notified when recruitment opens

Age in Spain recruits and onboards volunteers several times a year. To be notified when recruitment opens for this position you can subscribe to our Volunteering Opportunities mailing list below.

Email

info@ageinspain.org (for general enquiries)

residency@ageinspain.org (for Spanish residency enquiries)

Phone

+34 932 20 97 41 - Residency Helpline

+34 971 93 40 85 - General enquires

Registered charity number: 597017

CIF G57704363

Correspondence address

C/Can Maçanet 
3 Bajos Izquierda

Palma de Mallorca

07003 Spain

© 2020 Age in Spain. All rights reserved.